Shipping is free on all orders within the continental United States. We believe in keeping things simple, with no hidden fees or unexpected charges.
How We Fulfill Orders
Lab Stock Direct partners directly with premium manufacturers to fulfill your orders. To ensure the fastest delivery times and full manufacturer warranty support, all laboratory equipment ships factory-direct from specialized partner facilities.
Ship-From Locations
Our inventory is distributed across the United States to optimize logistics. Depending on the brand you purchase, your order will ship from one of the following manufacturer hubs:
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Santa Clara, California (Yamato Scientific America)
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Salt Lake City, Utah (North Slope Chillers)
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Worthington, Ohio (Ohaus Corporation)
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Sayreville, New Jersey (Benchmark Scientific)
Order Confirmation
Once your order is placed, you will receive an automated confirmation email. This indicates that your order has been received in our system and your payment method has been pre-authorized. We then confirm that the item is in stock with our manufacturing partners and available for shipment.
If an item is backordered or unavailable, we will void your pre-authorization immediately, notify you via email, and discuss lead times or alternative options. If the item is in stock, your payment will be processed and prepared for shipment. In-stock items are processed and handed to the carrier within 3–5 business days.
Processing and Delivery Times
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Standard Items: 3–5 business days processing time, with transit typically taking 4–12 business days after shipment. Tracking details are emailed automatically as soon as your order leaves the manufacturer facility.
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Built-to-Order Items: Some specialized laboratory equipment is manufactured upon order and requires additional lead times. We will notify you of extended timeframes before confirming your order.
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Freight & Heavy Equipment: Large or heavy equipment shipped via LTL freight includes standard loading dock or curbside delivery. If your facility requires liftgate service or inside delivery, please contact us prior to ordering as carrier access fees may apply.
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Expedited Shipping: Faster delivery options may be available upon request for an additional fee. Contact us at info@labstockdirect.com to inquire about expedited options.
Multiple Item Orders
If your order contains multiple items, they may ship from different manufacturing facilities listed above and arrive separately. Each shipment will have its own tracking number provided via email.
International Orders
We are happy to serve international customers. Please note:
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Products are designed for the U.S. market and typically require 110V or 220V electrical systems.
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International shipments are delivered DDU (Delivered Duty Unpaid). Customers are responsible for all applicable local customs duties, import taxes, and brokerage fees required by their country.
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Shipping rates will be provided upon request before your order is processed.
Damages
Please inspect your order upon delivery. If you notice visible damage, note it on the bill of lading when signing for delivery or refuse the shipment. If you accept the package and later find concealed damage, take clear photos of the packaging and product immediately and contact us at info@labstockdirect.com. Lab Stock Direct covers return shipping costs for defective, damaged, or incorrect items.
