At Lab Stock Direct, we want you to be completely satisfied with your purchase. Please review our complete return terms below, including important limitations and exceptions.
Important Limitations (Please Read First)
- Pre-owned/Used Items: Products marked as certified pre-owned or used cannot be returned
- North Slope Chillers: North Slope Chillers products do not accept returns since those machines are custom built to order
- Yamato Products: Yamato product returns require case-by-case review. Contact us at info@labstockdirect.com before initiating a return
- Benchmark Scientific: Benchmark Scientific products are subject to a 15% restocking fee on approved returns
- OHAUS: OHAUS products are subject to a 20% restocking fee (minimum $100) on approved returns
- No Exchanges: We do not offer exchanges. Approved returns are refunded only
- Vendor-Specific Terms: Some products have different return policies clearly stated on their product pages
- Condition Requirements: Items must be unused, in original packaging, with all accessories/manuals
- Return Shipping: Customers pay return shipping costs (except for defective, damaged, or incorrect items)
1. Standard Returns
Return Window: 30 days from delivery for new, unused items (excluding pre-owned/used products)
Eligibility: Items must be unused, in original packaging, and include all accessories/manuals
Return Shipping: Customer responsibility unless item is defective, damaged, or incorrect
2. Refund Process
Processing: Refunds issued after inspection confirms items meet condition requirements
Method: Processed to original payment method
Timeline: Refunds typically process 5–10 business days after inspection of returned items
Non-Eligible: Items with visible use, missing packaging, or missing accessories
3. Damaged, Defective, or Incorrect Items
Contact us immediately at info@labstockdirect.com with photos on delivery day. We cover return shipping and provide replacement or full refund for these items only.
Note: Items damaged after use are not refundable unless covered by warranty.
4. Order Cancellations
Before Shipment: Full refund available
After Shipment: Processed as standard return with customer-paid return shipping
5. How to Return Items
Email info@labstockdirect.com with your order number. Our team will provide return instructions.
Lab Stock Direct
A trade name of Peaks to Palms LLC
16154 E Alaska Pl Unit E
Aurora, CO 80017
Phone: 1-800-577-0501
Email: info@labstockdirect.com
Business Hours: Mon–Fri 8am–5pm MST
Established: 2025
