At Lab Stock Direct, we want you to be completely satisfied with your purchase. Please review our complete return terms below, including manufacturer-specific restocking fees and return windows.
Important Limitations (Please Read First)
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Pre-owned/Used Items: Products marked as certified pre-owned or used cannot be returned.
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North Slope Chillers: Standard, non-custom chillers may be returned within 30 days (15% restocking fee). Please note: Custom-built-to-order chillers are final sale and non-returnable.
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Yamato Scientific: Standard products may be returned within 30 days of delivery (25% restocking fee). Items must be unopened and in original packaging.
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OHAUS Products: Standard products are subject to a 20% restocking fee (minimum $100) on approved returns.
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Benchmark Scientific: Standard products are subject to a 15% restocking fee on approved returns.
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No Exchanges: We do not offer exchanges. Approved returns are refunded only.
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Condition Requirements: Items must be unused, in original packaging, with all accessories/manuals included.
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Return Shipping: Customers are responsible for return shipping costs (except for defective, damaged, or incorrect items).
1. Standard Returns
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Return Window: 30 days from delivery for new, unused items (excluding custom-built or pre-owned products).
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Eligibility: Items must be unused, in original packaging, and include all accessories/manuals.
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Return Shipping: It is the customer's responsibility to cover return freight costs unless the item is defective, damaged, or incorrect.
2. Refund Process
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Processing: Refunds are issued after a thorough inspection confirms items meet original condition requirements.
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Method: Refunds are processed back to the original payment method used at the time of purchase.
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Timeline: Refunds typically process 5–10 business days after the manufacturer has inspected the returned items.
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Non-Eligible Items: Items showing visible use, missing original packaging, or missing accessories cannot be accepted for refund.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. Contact us immediately at info@labstockdirect.com with photos on the day of delivery if there are issues. We cover return shipping and provide a replacement or full refund for these items only.
Note: Items damaged after use are not refundable unless covered by a specific manufacturer warranty.
4. Order Cancellations
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Before Shipment: A full refund is available if the order is canceled before it has left the manufacturing facility.
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After Shipment: Cancellations made after shipment are processed as a standard return, and the customer is responsible for return shipping and applicable restocking fees.
5. How to Return Items
To initiate a return, email info@labstockdirect.com with your order number.
Important: Do not ship items to our administrative office in Colorado. Our team will provide an RMA number and instructions to ship the item directly to the manufacturer's specialized service hub (California, Utah, Ohio, or New Jersey) to ensure your refund is processed correctly.
Lab Stock Direct
A trade name of Peaks to Palms LLC
16154 E Alaska Pl Unit E
Aurora, CO 80017
Phone: 1-800-577-0501
Email: info@labstockdirect.com
Business Hours: Mon–Fri 8am–5pm MST
Established: 2025
