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North Slope Chillers blue industrial process chiller, left front corner view on a white background

North Slope Chillers Freeze NSC1000 1 Ton Industrial Process Chiller

$7,267.50

Free Shipping · 7 Day Price Match Guarantee · Manufacturer Warranty · Call us (800) 577-0501

🧮 Need Help Sizing Your Chiller? Use our Free Chiller Sizing Calculator →

North Slope Chillers Freeze NSC1000 — 1 Ton Industrial Process Chiller

Contact us to confirm current lead times and real-time availability for this model.

The North Slope Chillers NSC1000 is a 1 ton (12,000 BTU/hr) air-cooled stand-alone industrial process chiller with a fluid temperature range of 15°F to 65°F. Designed for indoor operation and continuous duty process cooling, the NSC1000 features a Copeland hermetically sealed compressor, brazed plate heat exchanger, non-ferrous piping, and a powder-coated steel cabinet. Available in 208-240V/1-Phase, 208-240V/3-Phase, and 480V/3-Phase configurations. Built in the USA with the fastest lead times in the process chiller industry.

The NSC1000 is a versatile 1 ton industrial process chiller suited for a wide range of lab and light industrial applications. It is commonly used as a laboratory recirculating chiller for multi-vessel reactor and instrument cooling, as a pharmaceutical process chiller for small-scale synthesis and fermentation, and as a brewery chiller for single or dual-vessel fermentation temperature control and cold crashing. Light manufacturers rely on the NSC1000 as a laser chiller for CO₂ and diode laser systems, a CNC machine chiller for spindle cooling, and a hydraulic oil cooler for continuous duty production equipment. It also serves food processors, medical device labs, and chemical research facilities requiring dependable process cooling at 1 ton capacity.

Key Features:

  • 15°F to 65°F fluid temperature range
  • 12,000 BTU/hr cooling capacity
  • Copeland hermetically sealed compressor: Reliable, long-lasting performance
  • Brazed plate heat exchanger: Maximizes cooling efficiency
  • Continuous duty non-ferrous pump
  • Non-ferrous piping system: Corrosion-resistant fluid handling
  • 0–100 PSI discharge pressure gauge
  • Powder-coated steel cabinet
  • R513a refrigerant
  • Available in 208-240V/1-Phase, 208-240V/3-Phase, or 480V/3-Phase
  • Rated for ambient temperatures 40°F – 100°F
  • Air-cooled, stand-alone, indoor operation
  • Made in the USA — fastest lead times in the process chiller industry
  • 1-year manufacturer warranty

✓ Ships directly from North Slope Chillers in Utah
✓ Free shipping to the continental US (in-stock items typically ship within 3–5 days)
✓ Includes North Slope Chillers' full 1-year manufacturer warranty
✓ 7-day price match guarantee from date of purchase
✓ Alaska, Hawaii, and international shipping available — contact us for rates

Ready to add reliable industrial process cooling to your operation? Order with confidence today.

Notify me when back in stock

🧮 Need Help Sizing Your Chiller? Use our Free Chiller Sizing Calculator →

North Slope Chillers Freeze NSC1000 — 1 Ton Industrial Process Chiller

Contact us to confirm current lead times and real-time availability for this model.

The North Slope Chillers NSC1000 is a 1 ton (12,000 BTU/hr) air-cooled stand-alone industrial process chiller with a fluid temperature range of 15°F to 65°F. Designed for indoor operation and continuous duty process cooling, the NSC1000 features a Copeland hermetically sealed compressor, brazed plate heat exchanger, non-ferrous piping, and a powder-coated steel cabinet. Available in 208-240V/1-Phase, 208-240V/3-Phase, and 480V/3-Phase configurations. Built in the USA with the fastest lead times in the process chiller industry.

The NSC1000 is a versatile 1 ton industrial process chiller suited for a wide range of lab and light industrial applications. It is commonly used as a laboratory recirculating chiller for multi-vessel reactor and instrument cooling, as a pharmaceutical process chiller for small-scale synthesis and fermentation, and as a brewery chiller for single or dual-vessel fermentation temperature control and cold crashing. Light manufacturers rely on the NSC1000 as a laser chiller for CO₂ and diode laser systems, a CNC machine chiller for spindle cooling, and a hydraulic oil cooler for continuous duty production equipment. It also serves food processors, medical device labs, and chemical research facilities requiring dependable process cooling at 1 ton capacity.

Key Features:

  • 15°F to 65°F fluid temperature range
  • 12,000 BTU/hr cooling capacity
  • Copeland hermetically sealed compressor: Reliable, long-lasting performance
  • Brazed plate heat exchanger: Maximizes cooling efficiency
  • Continuous duty non-ferrous pump
  • Non-ferrous piping system: Corrosion-resistant fluid handling
  • 0–100 PSI discharge pressure gauge
  • Powder-coated steel cabinet
  • R513a refrigerant
  • Available in 208-240V/1-Phase, 208-240V/3-Phase, or 480V/3-Phase
  • Rated for ambient temperatures 40°F – 100°F
  • Air-cooled, stand-alone, indoor operation
  • Made in the USA — fastest lead times in the process chiller industry
  • 1-year manufacturer warranty

✓ Ships directly from North Slope Chillers in Utah
✓ Free shipping to the continental US (in-stock items typically ship within 3–5 days)
✓ Includes North Slope Chillers' full 1-year manufacturer warranty
✓ 7-day price match guarantee from date of purchase
✓ Alaska, Hawaii, and international shipping available — contact us for rates

Ready to add reliable industrial process cooling to your operation? Order with confidence today.

Technical Specs
Specification NSC0500 NSC1000 NSC2000 K2L05
Capacity 1/2 Ton 1 Ton 2 Ton 5 Ton
BTU/hr 6,000 12,000 24,000 60,000
Fluid temp range 15°F – 65°F
Ambient temp range 40°F – 100°F
Refrigerant R513a R454b
Compressor Copeland hermetically sealed
Heat exchanger Brazed plate
Piping Non-ferrous
Voltage 110V or 208-240V / 1PH 208-240V / 1PH or 3PH; 480V / 3PH 208-240V / 1PH or 3PH; 480V / 3PH 208-240V / 1PH or 3PH; 480V / 3PH
Origin Made in the USA
Warranty 1 year parts and labor

 

Applications
  • Research & university laboratories: Multi-vessel reactor and instrument recirculating chiller
  • Pharmaceutical & biotech: Small-scale synthesis, fermentation, and process cooling
  • Brewery & distillery: Single and dual-vessel fermentation temperature control and cold crashing
  • Laser & CNC equipment: CO₂ and diode laser chilling, CNC spindle and hydraulic oil cooling
  • Food & beverage processing: Batch and production line cooling
  • Medical device & chemical labs: Dependable process cooling for sensitive equipment

Need more capacity? Step up to the NSC2000 (2 ton) or K2L05 (5 ton). Need sub-zero cooling? The Deep Freeze line (K2L01-LT) covers applications down to -20°F. Contact us for sizing help.

Downloads

NSC Freeze Series Spec Sheet

NSC Return Notes
  • Units come with a 1-year manufacturer parts and labor warranty
  • Returns are not accepted for North Slope Chillers
Technical Specs
Specification NSC0500 NSC1000 NSC2000 K2L05
Capacity 1/2 Ton 1 Ton 2 Ton 5 Ton
BTU/hr 6,000 12,000 24,000 60,000
Fluid temp range 15°F – 65°F
Ambient temp range 40°F – 100°F
Refrigerant R513a R454b
Compressor Copeland hermetically sealed
Heat exchanger Brazed plate
Piping Non-ferrous
Voltage 110V or 208-240V / 1PH 208-240V / 1PH or 3PH; 480V / 3PH 208-240V / 1PH or 3PH; 480V / 3PH 208-240V / 1PH or 3PH; 480V / 3PH
Origin Made in the USA
Warranty 1 year parts and labor

 

Applications
  • Research & university laboratories: Multi-vessel reactor and instrument recirculating chiller
  • Pharmaceutical & biotech: Small-scale synthesis, fermentation, and process cooling
  • Brewery & distillery: Single and dual-vessel fermentation temperature control and cold crashing
  • Laser & CNC equipment: CO₂ and diode laser chilling, CNC spindle and hydraulic oil cooling
  • Food & beverage processing: Batch and production line cooling
  • Medical device & chemical labs: Dependable process cooling for sensitive equipment

Need more capacity? Step up to the NSC2000 (2 ton) or K2L05 (5 ton). Need sub-zero cooling? The Deep Freeze line (K2L01-LT) covers applications down to -20°F. Contact us for sizing help.

Downloads

NSC Freeze Series Spec Sheet

NSC Return Notes
  • Units come with a 1-year manufacturer parts and labor warranty
  • Returns are not accepted for North Slope Chillers
Shipping

Shipping is free on all orders within the continental United States. We believe in keeping things simple, with no hidden fees or unexpected charges.   

How We Fulfill Orders

Lab Stock Direct partners directly with premium manufacturers to fulfill your orders. To ensure the fastest delivery times and full manufacturer warranty support, all laboratory equipment ships factory-direct from specialized partner facilities.  

Ship-From Locations

Our inventory is distributed across the United States to optimize logistics. Depending on the brand you purchase, your order will ship from one of the following manufacturer hubs:

  • Santa Clara, California (Yamato Scientific America)

  • Salt Lake City, Utah (North Slope Chillers)

  • Worthington, Ohio (Ohaus Corporation)

  • Sayreville, New Jersey (Benchmark Scientific)

Order Confirmation

Once your order is placed, you will receive a confirmation email. This means your order has been received in our system and your payment method has been pre-authorized. We then confirm the item is in stock with our manufacturing partners and available for shipment.   

If an item is backordered or unavailable, the authorization will be voided, and we will contact you to discuss alternatives. If the item is in stock, your order will be processed and prepared for shipment. Most in-stock orders ship within 3–5 business days.   

Processing and Delivery Times

  • Standard Items: 3-5 business days processing time, with delivery typically taking 4-12 business days after shipment.   

  • Built-to-Order Items: Some specialized laboratory equipment is manufactured upon order and will require additional processing time. We will notify you of extended timeframes before confirming your order.   

  • Expedited Shipping: Faster delivery may be available upon request for an additional fee. Contact us at info@labstockdirect.com to inquire about expedited options.   

Multiple Item Orders

If your order contains multiple items, they may ship from different manufacturing facilities listed above and arrive separately. Each shipment will have its own tracking number provided via email.   

International Orders

We are happy to serve international customers. Please note:   

  • Products are designed for the U.S. market and typically require 110V or 220V electrical systems.   

  • International customers are responsible for any customs duties, taxes, or import fees required by their country.

  • Shipping rates will be provided upon request before your order is processed.   

Damages

Please inspect your order upon delivery. If you notice visible damage, note it when signing for delivery or refuse the shipment. If you accept the package and later find damage, take clear photos of the packaging and product immediately and contact us at info@labstockdirect.com. Lab Stock Direct covers return shipping costs for defective, damaged, or incorrect items.

Lab Stock Direct  
A trade name of Peaks to Palms LLC  
16154 E Alaska Pl Unit E  
Aurora, CO 80017  

Phone: 1-800-577-0501  
Email: info@labstockdirect.com  
Business Hours: Mon–Fri 8am–5pm MST  

Established: 2025




Why Buy From Us

Why Research Institutions Choose Lab Stock Direct

Authorized Dealer Network

Direct partnerships with leading manufacturers including Yamato Scientific, Benchmark Scientific, OHAUS, and North Slope Chillers. Every product ships factory-fresh with full manufacturer warranty coverage.

Institutional Expertise

Serving research labs, universities, medical facilities, and production environments nationwide. Our team understands the technical requirements and compliance standards of laboratory operations.

Pre-Purchase Consultation

Uncertain about specifications or configurations? Our lab equipment specialists provide technical guidance to ensure you select the right equipment for your application.

Transparent Pricing & Support

  • Free freight shipping nationwide (continental USA)
  • Bulk and institutional pricing available
  • 7-day price match guarantee
  • 30-day return policy (subject to manufacturer terms)

BBB Accredited Business

Committed to transparency, ethical business practices, and customer satisfaction. View our BBB profile. 

Factory-Direct Fulfillment

Equipment ships directly from manufacturer facilities to ensure authenticity, proper handling, and full warranty eligibility.

Expanding to Serve Your Complete Laboratory Needs

Lab Stock Direct is committed to becoming your comprehensive laboratory equipment partner. We're continuously expanding our manufacturer partnerships and product offerings based on direct feedback from research institutions like yours.

Expanding Product Categories:

  • Environmental monitoring and compliance solutions
  • Backup power systems and UPS solutions for critical equipment
  • Laboratory furniture and workspace infrastructure
  • Specialized analytical instruments
  • Custom equipment configurations

Our Vision: Provide a single, trusted source for all your laboratory equipment needs—from precision instruments to complete facility solutions.

Have specific requirements? Contact our team at 1-800-577-0501 or info@labstockdirect.com. We're actively building partnerships to serve the evolving needs of the research community.

Lab Stock Direct
A trade name of Peaks to Palms LLC
16154 E Alaska Pl Unit E
Aurora, CO 80017

Phone: 1-800-577-0501
Email: info@labstockdirect.com
Business Hours: Mon–Fri 8am–5pm MST

Established: 2025

Returns & Refunds

At Lab Stock Direct, we want you to be completely satisfied with your purchase. Please review our complete return terms below, including manufacturer-specific restocking fees and return windows.

Important Limitations (Please Read First)

  • Pre-owned/Used Items: Products marked as certified pre-owned or used cannot be returned.

  • North Slope Chillers: Standard, non-custom chillers may be returned within 30 days (15% restocking fee). Please note: Custom-built-to-order chillers are final sale and non-returnable.

  • Yamato Scientific: Standard products may be returned within 30 days of delivery (25% restocking fee). Items must be unopened and in original packaging.

  • OHAUS Products: Standard products are subject to a 20% restocking fee (minimum $100) on approved returns.

  • Benchmark Scientific: Standard products are subject to a 15% restocking fee on approved returns.

  • No Exchanges: We do not offer exchanges. Approved returns are refunded only.

  • Condition Requirements: Items must be unused, in original packaging, with all accessories/manuals included.

  • Return Shipping: Customers are responsible for return shipping costs (except for defective, damaged, or incorrect items).

1. Standard Returns

  • Return Window: 30 days from delivery for new, unused items (excluding custom-built or pre-owned products).

  • Eligibility: Items must be unused, in original packaging, and include all accessories/manuals.

  • Return Shipping: It is the customer's responsibility to cover return freight costs unless the item is defective, damaged, or incorrect.

2. Refund Process

  • Processing: Refunds are issued after a thorough inspection confirms items meet original condition requirements.

  • Method: Refunds are processed back to the original payment method used at the time of purchase.

  • Timeline: Refunds typically process 5–10 business days after the manufacturer has inspected the returned items.

  • Non-Eligible Items: Items showing visible use, missing original packaging, or missing accessories cannot be accepted for refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us immediately at info@labstockdirect.com with photos on the day of delivery if there are issues. We cover return shipping and provide a replacement or full refund for these items only.

Note: Items damaged after use are not refundable unless covered by a specific manufacturer warranty.

4. Order Cancellations

  • Before Shipment: A full refund is available if the order is canceled before it has left the manufacturing facility.

  • After Shipment: Cancellations made after shipment are processed as a standard return, and the customer is responsible for return shipping and applicable restocking fees.

5. How to Return Items

To initiate a return, email info@labstockdirect.com with your order number.

Important: Do not ship items to our administrative office in Colorado. Our team will provide an RMA number and instructions to ship the item directly to the manufacturer's specialized service hub (California, Utah, Ohio, or New Jersey) to ensure your refund is processed correctly.

Lab Stock Direct  
A trade name of Peaks to Palms LLC  
16154 E Alaska Pl Unit E  
Aurora, CO 80017  

Phone: 1-800-577-0501  
Email: info@labstockdirect.com  
Business Hours: Mon–Fri 8am–5pm MST  

Established: 2025


Lab Stock Direct BBB Business Review

🧮 Need Help Sizing Your Chiller? Use our Free Chiller Sizing Calculator →

North Slope Chillers Freeze NSC1000 — 1 Ton Industrial Process Chiller

Contact us to confirm current lead times and real-time availability for this model.

The North Slope Chillers NSC1000 is a 1 ton (12,000 BTU/hr) air-cooled stand-alone industrial process chiller with a fluid temperature range of 15°F to 65°F. Designed for indoor operation and continuous duty process cooling, the NSC1000 features a Copeland hermetically sealed compressor, brazed plate heat exchanger, non-ferrous piping, and a powder-coated steel cabinet. Available in 208-240V/1-Phase, 208-240V/3-Phase, and 480V/3-Phase configurations. Built in the USA with the fastest lead times in the process chiller industry.

The NSC1000 is a versatile 1 ton industrial process chiller suited for a wide range of lab and light industrial applications. It is commonly used as a laboratory recirculating chiller for multi-vessel reactor and instrument cooling, as a pharmaceutical process chiller for small-scale synthesis and fermentation, and as a brewery chiller for single or dual-vessel fermentation temperature control and cold crashing. Light manufacturers rely on the NSC1000 as a laser chiller for CO₂ and diode laser systems, a CNC machine chiller for spindle cooling, and a hydraulic oil cooler for continuous duty production equipment. It also serves food processors, medical device labs, and chemical research facilities requiring dependable process cooling at 1 ton capacity.

Key Features:

  • 15°F to 65°F fluid temperature range
  • 12,000 BTU/hr cooling capacity
  • Copeland hermetically sealed compressor: Reliable, long-lasting performance
  • Brazed plate heat exchanger: Maximizes cooling efficiency
  • Continuous duty non-ferrous pump
  • Non-ferrous piping system: Corrosion-resistant fluid handling
  • 0–100 PSI discharge pressure gauge
  • Powder-coated steel cabinet
  • R513a refrigerant
  • Available in 208-240V/1-Phase, 208-240V/3-Phase, or 480V/3-Phase
  • Rated for ambient temperatures 40°F – 100°F
  • Air-cooled, stand-alone, indoor operation
  • Made in the USA — fastest lead times in the process chiller industry
  • 1-year manufacturer warranty

✓ Ships directly from North Slope Chillers in Utah
✓ Free shipping to the continental US (in-stock items typically ship within 3–5 days)
✓ Includes North Slope Chillers' full 1-year manufacturer warranty
✓ 7-day price match guarantee from date of purchase
✓ Alaska, Hawaii, and international shipping available — contact us for rates

Ready to add reliable industrial process cooling to your operation? Order with confidence today.

Technical Specs
Specification NSC0500 NSC1000 NSC2000 K2L05
Capacity 1/2 Ton 1 Ton 2 Ton 5 Ton
BTU/hr 6,000 12,000 24,000 60,000
Fluid temp range 15°F – 65°F
Ambient temp range 40°F – 100°F
Refrigerant R513a R454b
Compressor Copeland hermetically sealed
Heat exchanger Brazed plate
Piping Non-ferrous
Voltage 110V or 208-240V / 1PH 208-240V / 1PH or 3PH; 480V / 3PH 208-240V / 1PH or 3PH; 480V / 3PH 208-240V / 1PH or 3PH; 480V / 3PH
Origin Made in the USA
Warranty 1 year parts and labor

 

Applications
  • Research & university laboratories: Multi-vessel reactor and instrument recirculating chiller
  • Pharmaceutical & biotech: Small-scale synthesis, fermentation, and process cooling
  • Brewery & distillery: Single and dual-vessel fermentation temperature control and cold crashing
  • Laser & CNC equipment: CO₂ and diode laser chilling, CNC spindle and hydraulic oil cooling
  • Food & beverage processing: Batch and production line cooling
  • Medical device & chemical labs: Dependable process cooling for sensitive equipment

Need more capacity? Step up to the NSC2000 (2 ton) or K2L05 (5 ton). Need sub-zero cooling? The Deep Freeze line (K2L01-LT) covers applications down to -20°F. Contact us for sizing help.

Downloads

NSC Freeze Series Spec Sheet

NSC Return Notes
  • Units come with a 1-year manufacturer parts and labor warranty
  • Returns are not accepted for North Slope Chillers
Shipping

Shipping is free on all orders within the continental United States. We believe in keeping things simple, with no hidden fees or unexpected charges.   

How We Fulfill Orders

Lab Stock Direct partners directly with premium manufacturers to fulfill your orders. To ensure the fastest delivery times and full manufacturer warranty support, all laboratory equipment ships factory-direct from specialized partner facilities.  

Ship-From Locations

Our inventory is distributed across the United States to optimize logistics. Depending on the brand you purchase, your order will ship from one of the following manufacturer hubs:

  • Santa Clara, California (Yamato Scientific America)

  • Salt Lake City, Utah (North Slope Chillers)

  • Worthington, Ohio (Ohaus Corporation)

  • Sayreville, New Jersey (Benchmark Scientific)

Order Confirmation

Once your order is placed, you will receive a confirmation email. This means your order has been received in our system and your payment method has been pre-authorized. We then confirm the item is in stock with our manufacturing partners and available for shipment.   

If an item is backordered or unavailable, the authorization will be voided, and we will contact you to discuss alternatives. If the item is in stock, your order will be processed and prepared for shipment. Most in-stock orders ship within 3–5 business days.   

Processing and Delivery Times

  • Standard Items: 3-5 business days processing time, with delivery typically taking 4-12 business days after shipment.   

  • Built-to-Order Items: Some specialized laboratory equipment is manufactured upon order and will require additional processing time. We will notify you of extended timeframes before confirming your order.   

  • Expedited Shipping: Faster delivery may be available upon request for an additional fee. Contact us at info@labstockdirect.com to inquire about expedited options.   

Multiple Item Orders

If your order contains multiple items, they may ship from different manufacturing facilities listed above and arrive separately. Each shipment will have its own tracking number provided via email.   

International Orders

We are happy to serve international customers. Please note:   

  • Products are designed for the U.S. market and typically require 110V or 220V electrical systems.   

  • International customers are responsible for any customs duties, taxes, or import fees required by their country.

  • Shipping rates will be provided upon request before your order is processed.   

Damages

Please inspect your order upon delivery. If you notice visible damage, note it when signing for delivery or refuse the shipment. If you accept the package and later find damage, take clear photos of the packaging and product immediately and contact us at info@labstockdirect.com. Lab Stock Direct covers return shipping costs for defective, damaged, or incorrect items.

Lab Stock Direct  
A trade name of Peaks to Palms LLC  
16154 E Alaska Pl Unit E  
Aurora, CO 80017  

Phone: 1-800-577-0501  
Email: info@labstockdirect.com  
Business Hours: Mon–Fri 8am–5pm MST  

Established: 2025




Why Buy From Us

Why Research Institutions Choose Lab Stock Direct

Authorized Dealer Network

Direct partnerships with leading manufacturers including Yamato Scientific, Benchmark Scientific, OHAUS, and North Slope Chillers. Every product ships factory-fresh with full manufacturer warranty coverage.

Institutional Expertise

Serving research labs, universities, medical facilities, and production environments nationwide. Our team understands the technical requirements and compliance standards of laboratory operations.

Pre-Purchase Consultation

Uncertain about specifications or configurations? Our lab equipment specialists provide technical guidance to ensure you select the right equipment for your application.

Transparent Pricing & Support

  • Free freight shipping nationwide (continental USA)
  • Bulk and institutional pricing available
  • 7-day price match guarantee
  • 30-day return policy (subject to manufacturer terms)

BBB Accredited Business

Committed to transparency, ethical business practices, and customer satisfaction. View our BBB profile. 

Factory-Direct Fulfillment

Equipment ships directly from manufacturer facilities to ensure authenticity, proper handling, and full warranty eligibility.

Expanding to Serve Your Complete Laboratory Needs

Lab Stock Direct is committed to becoming your comprehensive laboratory equipment partner. We're continuously expanding our manufacturer partnerships and product offerings based on direct feedback from research institutions like yours.

Expanding Product Categories:

  • Environmental monitoring and compliance solutions
  • Backup power systems and UPS solutions for critical equipment
  • Laboratory furniture and workspace infrastructure
  • Specialized analytical instruments
  • Custom equipment configurations

Our Vision: Provide a single, trusted source for all your laboratory equipment needs—from precision instruments to complete facility solutions.

Have specific requirements? Contact our team at 1-800-577-0501 or info@labstockdirect.com. We're actively building partnerships to serve the evolving needs of the research community.

Lab Stock Direct
A trade name of Peaks to Palms LLC
16154 E Alaska Pl Unit E
Aurora, CO 80017

Phone: 1-800-577-0501
Email: info@labstockdirect.com
Business Hours: Mon–Fri 8am–5pm MST

Established: 2025

Returns & Refunds

At Lab Stock Direct, we want you to be completely satisfied with your purchase. Please review our complete return terms below, including manufacturer-specific restocking fees and return windows.

Important Limitations (Please Read First)

  • Pre-owned/Used Items: Products marked as certified pre-owned or used cannot be returned.

  • North Slope Chillers: Standard, non-custom chillers may be returned within 30 days (15% restocking fee). Please note: Custom-built-to-order chillers are final sale and non-returnable.

  • Yamato Scientific: Standard products may be returned within 30 days of delivery (25% restocking fee). Items must be unopened and in original packaging.

  • OHAUS Products: Standard products are subject to a 20% restocking fee (minimum $100) on approved returns.

  • Benchmark Scientific: Standard products are subject to a 15% restocking fee on approved returns.

  • No Exchanges: We do not offer exchanges. Approved returns are refunded only.

  • Condition Requirements: Items must be unused, in original packaging, with all accessories/manuals included.

  • Return Shipping: Customers are responsible for return shipping costs (except for defective, damaged, or incorrect items).

1. Standard Returns

  • Return Window: 30 days from delivery for new, unused items (excluding custom-built or pre-owned products).

  • Eligibility: Items must be unused, in original packaging, and include all accessories/manuals.

  • Return Shipping: It is the customer's responsibility to cover return freight costs unless the item is defective, damaged, or incorrect.

2. Refund Process

  • Processing: Refunds are issued after a thorough inspection confirms items meet original condition requirements.

  • Method: Refunds are processed back to the original payment method used at the time of purchase.

  • Timeline: Refunds typically process 5–10 business days after the manufacturer has inspected the returned items.

  • Non-Eligible Items: Items showing visible use, missing original packaging, or missing accessories cannot be accepted for refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us immediately at info@labstockdirect.com with photos on the day of delivery if there are issues. We cover return shipping and provide a replacement or full refund for these items only.

Note: Items damaged after use are not refundable unless covered by a specific manufacturer warranty.

4. Order Cancellations

  • Before Shipment: A full refund is available if the order is canceled before it has left the manufacturing facility.

  • After Shipment: Cancellations made after shipment are processed as a standard return, and the customer is responsible for return shipping and applicable restocking fees.

5. How to Return Items

To initiate a return, email info@labstockdirect.com with your order number.

Important: Do not ship items to our administrative office in Colorado. Our team will provide an RMA number and instructions to ship the item directly to the manufacturer's specialized service hub (California, Utah, Ohio, or New Jersey) to ensure your refund is processed correctly.

Lab Stock Direct  
A trade name of Peaks to Palms LLC  
16154 E Alaska Pl Unit E  
Aurora, CO 80017  

Phone: 1-800-577-0501  
Email: info@labstockdirect.com  
Business Hours: Mon–Fri 8am–5pm MST  

Established: 2025